Refund policy

Trips B Gloves Refund Policy

Thank you for shopping with Trips B Gloves. We strive to provide high-quality products and excellent customer service. Please review our refund policy below.

1. General Policy:

• All sales are final. We do not offer refunds or exchanges for reasons such as incorrect sizing, change of mind, or dissatisfaction with the product's appearance.

2. Refunds for Damaged or Lost Items:

• Refunds are only issued in the following specific circumstances:
  • Damaged Gloves: If your gloves arrive damaged, you must notify us within 7 days of receiving your order, providing photographic evidence of the damage.
  • Lost in Transit: If your order is lost in transit and cannot be tracked or delivered, we will issue a refund after a reasonable period of investigation with the shipping carrier. This period will vary depending on the shipping method and destination.
• To initiate a refund claim for damaged or lost items, please contact our customer support team at tripsbgloves@gmail.com with your order number and supporting documentation (photos, tracking information).

3. Refund Process:

• Upon receipt and verification of your claim, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.

• Refund processing times may vary depending on your payment provider.  

4. Exceptions:

• We reserve the right to refuse a refund if we determine that the damage was caused by misuse, negligence, or improper handling of the gloves.
• We reserve the right to refuse a refund if the tracking information shows the item was delivered.

5. Contact Us:

• If you have any questions or concerns regarding this refund policy, please contact our customer support team at tripsbgloves@gmail.com.  

6. Policy Changes:

• Trips B Gloves reserves the right to modify this refund policy at any time. Any changes will be posted on our website.