Refund policy

Trips B Gloves Refund Policy

Thank you for shopping with Trips B Gloves. We strive to provide high-quality products and excellent customer service. Please review our refund policy below.

1. General Policy:

  • Every Trips B glove is custom built to your design, so we can't offer refunds or exchanges for change of mind or fit preference.
  • After you order, we email you a mock-up of your customized glove. You have 24 hours from when we send it to request changes to colors and design details. After that, your design is locked and goes to production exactly as shown.
  • Leather type can't be changed after you order, and add ons you didn't pay for at checkout can't be added later. If you paid for a logo option, such as a palm stamp or thumb print, you can switch it to a different option.
  • If your glove arrives different from the design you approved, email us within 7 days with photos and we will make it right.

2. Refunds for Damaged or Lost Items:

  • Refunds are only issued in the following specific circumstances:
    • Damaged Gloves: If your gloves arrive damaged, you must notify us within 7 days of receiving your order, providing photographic evidence of the damage.
    • Lost in Transit: If your order is lost in transit and cannot be tracked or delivered, we will issue a refund after a reasonable period of investigation with the shipping carrier. This period will vary depending on the shipping method and destination.
  • To initiate a refund claim for damaged or lost items, please contact our customer support team at support@tripsbgloves.com with your order number and supporting documentation (photos, tracking information).

3. Refund Process:

  • Upon receipt and verification of your claim, we will process your refund.
  • Refunds will be issued to the original payment method used for the purchase.
  • Refund processing times may vary depending on your payment provider.

4. Exceptions:

  • We reserve the right to refuse a refund if we determine that the damage was caused by misuse, negligence, or improper handling of the gloves.
  • We reserve the right to refuse a refund if the tracking information shows the item was delivered.

5. Contact Us:

  • If you have any questions or concerns regarding this refund policy, please contact our customer support team at support@tripsbgloves.com 

6. Policy Changes:

  • Trips B Gloves reserves the right to modify this refund policy at any time. Any changes will be posted on our website.